Guarantee Of Repairs Terms & Conditions Agreement
At Lou’s Shoe & Luggage Service, we offer decades of experience in the craft of leather repair and restoration to ensure we achieve the best results. Nevertheless, because the materials on your goods age and wear uniquely, they do not always react as expected when performing any repair or restoration.The below outlines the terms and conditions for repairing your goods through Lou’s Shoe & Luggage Services as we cannot guarantee any results of the finished repair or restoration.
- May cause all material types to become tender, stiff, brittle and may cause some buckling and peeling.
- Shrinkage of all material types is unpredictable and may occur.
- Slight changes in shades or top finish may occur on all material types.
- Scars on leather skins which were covered over by the manufacturer could show afterward.
- Breaks and skin lines may show to be more apparent.
- Unevenly matched skins are common and may show more uneven.
- May cause bleeding on all material types, which in turn causes change of color.
- Results vary from item to item.
- We cannot guarantee that the color will match the given swatch 100%.
- Certain imperfections in the construction of the item may become visible after the item is dyed.
- The dyed color may look different when viewed in different types of lighting.
- If shoes are worn in the rain or come in contact with water the color may come off and/or bleed onto a material.
- The color may fade or peel as a result of regular use.
SHOE REPAIR/HANDBAG/LUGGAGE REPAIR AND ALTERATIONS
We cannot guarantee that all shoe repair/ handbag repair/ luggage repair/ alterations requests will meet the original condition of the product but we strive to do our very best to ensure the end results will look better than when the customer brought the item in.
We are not responsible for measurements taken for someone else but our own personnel in our facilities, if you took your own measurements and mailed your items to be altered it’s under your sole responsibility.
We are not responsible for the devaluation the alterations may cause to your goods as we are a repair-only facility to ensure the items can continue to be used in a sustainable manner.
OUR COMMITMENT TO QUALITY
Our highest priority is to go beyond our customers’ expectations. In each repair we pledge to offer the best of our experience and abilities to help you resolve your repair problems, not only to surpass your expectations, but to meet our own as well. We are committed to providing the highest quality care for your luxury leather goods. We cannot guarantee that all requests will meet the original condition of the product but we strive to do our best.
Upon Drop Off/Shipment of your personal items, the customer agrees to the points referenced above.
Please contact us if you have any questions or concerns in regards to this agreement.
PAYMENTS AND PICK UPS
We accept cash and most credit cards (Visa, Mastercard, Discover and American Express).
For repairs dropped off at one of our locations, we ask for full payment of repair costs upon drop off. For online repair orders, the repair amount will be reserved on your card after checkout but will not be fully charged until we have received the item and determine the proper repair process.
If for any reason you decide not to go ahead with your repair, as long as we haven’t begun, we will return your payment in full.
If you are picking up goods at one of our repair centers, please bring the repair ticket that was given to you when you dropped off your items for repair. If, for whatever reason, you lose your ticket, you will need to describe the item and show us a picture ID. We keep records of all transactions and we can match your name with your item for a secure return to you of what is yours.
If you can’t come in to pick up your repaired item(s) you can give the repair ticket to a friend. Anyone with that ticket can pick up the work (assuming they pay the balance), so keep your ticket safe. If you lose the ticket, call us and let us know NOT to honor it.
PLEASE NOTE: After 6 months from the date received, If items are NOT picked up, we will dispose the goods at our own discretion.
At Lou's Leather Care we believe that being punctual is a way to show respect and consideration for our customers. We understand that you may need your goods by a certain date. If you are placing a repair order online, you have the option to expedite your goods. This will move them through the repair process quicker once they arrive. You also have the option to choose expedited shipping for your goods to our facility and back. If you are bringing your items to one of our repair locations, please inform us of the date you will need your goods by and we can determine on-site if it is feasible. We make it our goal to turn around most repair work within 4 to 8 weeks or less, although special or original materials could take longer due to circumstances beyond our control. If we are going to miss a deadline, we’ll contact you at least 24 hours in advance if you are picking up your item and if you have placed your repair order online, we will contact you as soon as possible so you have time to make other arrangements.
We keep any goods dropped off at our facility for six months from the day that we receive them.
UPDATES AND MODIFICATIONS